For operations management courses. A practical, easy-to-follow approach to training operations managers Operations Management provides a framework for addressing operational processes and supply chain issues. Using a systemized approach, the text focuses on real-world issues and strategies, while equipping students with the hands-on practice needed to take on managerial roles. The 14th Edition was revised to accommodate courses with varying durations and types of coverage. It features a brand-new Chapter 2 on operations strategy, a rework of Chapters 13 to 15 and a reordering of all chapters for ease of teaching. New content shows how businesses can respond to transformative events, such as COVID-19, inflation and the UkraineRussia war.